They appreciate our business. Our business is important to them. Blah blah blah. If that's true why don't they hire more people to answer the phones? At the very least, get some decent music playing! Also, if I have to hear another advertisement for your company asking me to use more of your services while I'm waiting to complain about the few I've got, I will set loose wild, ravening monkey-hordes in your office!
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